What happens if a product has arrived damaged?
If a package, due to transport, arrives damaged, it must be stated in writing on the delivery note of the delivery company at the time of delivery. The package may also not be accepted because it is not in good condition.
If you accept it, you will have to take some photos where you can clearly see the damage to the package and contact us by email Info@mar-tret.com or by phone 937 77 31 80 within a maximum period of 24 hours from receipt of the package. order.
What happens if the content of the package is not what I ordered?
If one or more products do not correspond to your order, we will send you the correct products or refund the corresponding amount. To do this, contact us by email Info@mar-tret.com or by phone 937 77 31 80 within a maximum period of 7 calendar days from receipt of the package.
Can I return a product if I am not satisfied?
Yes, if for any reason you are not satisfied, you can return the entire order or a specific product.
In this case, when we receive the merchandise in its original packaging and in perfect condition at our facilities, we will proceed to refund the corresponding amount. However, you must bear in mind that the transport costs of the shipments (first shipment and subsequent collection) will be borne by you.
To manage the return, contact us by email info@mar-tret.com or by phone at 937 77 31 80 within a maximum period of 7 calendar days from receipt of the order. It will have to clearly indicate what the problem is or the reason for the return. We will not accept any change or return if you have not previously contacted us by mail or phone.